Community Outreach Representative - Great pay, Great Benefits and Great Sales Commission!
Company: Fallon Health
Posted on: September 24, 2022
Overview: About Fallon Health: Founded in 1977, Fallon Health is
a leading health care services organization that supports the
diverse and changing needs of those we serve. In addition to
offering innovative health insurance solutions and a variety of
Medicaid and Medicare products, we excel in creating unique health
care programs and services that provide coordinated, integrated
care for seniors and individuals with complex health needs. Fallon
has consistently ranked among the nation's top health plans, and is
accredited by the National Committee for Quality Assurance for its
HMO, Medicare Advantage and Medicaid products. For more
information, visit fallonhealth.org. About Summit ElderCare: Fallon
Health operates the largest Program of All-Inclusive Care for the
Elderly (PACE) in New England and the fifth largest in the country.
Called Summit ElderCare, Fallon's PACE helps provide older adults
and their caregivers with a welcome alternative to nursing home
care. Participants in Summit ElderCare have access to comprehensive
medical services and social support at a Summit ElderCare site
while they keep the independence of living in their own homes and
communities. Summary: This position requires that the Account
Executive achieves personal referral/sales/outreach goals for
Summit Elder Care. Manages a territory and group of referral source
accounts, providing regular follow up and overcoming barriers with
each account to obtain referrals. Responsibilities: Relationship
Creates productive and collaborative relationships with internal
and external referral sources in order to obtain qualified
referrals and enrollments for the Summit ElderCare program. Works
with referral sources to obtain qualified referrals that are
willing to meet with a Summit ElderCare nurse for the Summit
ElderCare program (a "home visit request").
Participates in community outreach activities, such as senior
fairs, community events, and elder services professional
Presents the Summit ElderCare program to groups who are likely
prospects, caregivers and community referral sources.
Develops and implements their own Territory Development Plan, and
carries out activities to penetrate accounts listed on the
Works collaboratively with SE enrollment team to discuss progress
of referrals and ideas for resolving issues.
Provides in service orientations to new and existing Summit
ElderCare program vendors.
Tours both professionals and prospects at the Summit ElderCare PACE
Shows accountability and follows up with prospects until the lead
Achieves monthly referral and home visit request goals for Summit
Generates sufficient Summit ElderCare enrollment referrals to meet
monthly enrollment goals.
Explains the SE program clearly and consistently to prospects and
their families to ensure that prospects enroll with a solid
understanding of the program and will remain members. Meets with SE
prospects in their homes.
Tracking & Reporting
Documents all sales activities in the department's CRM application
in a timely manner.
Meets weekly sales activity deliverables consistently, and tracks
these in the CRM and their Outlook calendar.
Regularly reviews effectiveness of efforts against goals. Provides
market intelligence to the SE Manager and the Outreach/Enrollment
Director so that adjustments can be made to tactical plans.
Manages their own professional development by seeking advice,
training, and coaching from their colleagues, manager, and the
Director of Outreach.
Operates within the marketing and outreach guidelines and
regulations provided by CMS and EOHHS.
When in doubt, asks questions pertaining to compliance or privacy
Qualifications: Education: BS or BA degree and/or comparable
experience License: Massachusetts Driver's License Experience: 3
years of sales experience in healthcare or group insurance strongly
Must have proven experience working in a customer facing role
focused on sales, lead generation in a high paced customer service
or sales environment.
Knowledge of Medicare, Medicaid and insurance products is
Knowledge of customer service, sales, outreach and marketing
principles and practices.
Possession of a valid Mass. driver's license and a vehicle to be
used for marketing activities and home visits.
Spanish Speaking preferred. Fallon Health Vaccination Requirements:
To protect the health and safety of our workforce, members and
communities we serve, Fallon Health now requires all employees to
disclose COVID-19 vaccination status. As of 2/1/2022, all roles not
designated as "Remote" require full COVID-19 vaccination and Fallon
Health will obtain the necessary information from candidates prior
to employment to ensure compliance. Failure to meet the vaccination
requirement may result in rescission of an employment offer or
termination of employment. Fallon Health provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws. JT18
Keywords: Fallon Health, Lowell , Community Outreach Representative - Great pay, Great Benefits and Great Sales Commission!, Sales , Lowell, Massachusetts
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