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Customer Service Representative

Company: Mj3 Partners, Inc.
Location: Georgetown
Posted on: November 23, 2022

Job Description:

Qualified candidates seeking full time employment must be available between the hours of 8:00 AM to 5:00 PM, Monday through Friday.
Roles and Responsibilities:

  • Maintain a clean and organized work environment
  • Demonstrate a proven track-record of successfully excelling in a fast-paced call center environment
  • Ability to multitask while offering our customer's the latest information on energy solution trends
  • Complete work assignments accurately and in a timely manner
  • Interact with customers and coworkers in a respectful and courteous manner
  • Educate and upsell customers proactively on products and services to enhance the customer experience
  • Maintain customer information respecting confidentiality and use customer information for the context of assigned duties
  • Interact with customers through a high volume of inbound and outbound phone calls and emails
  • Listen to customers, understand their needs and requests, and resolve customer issues
    Our Client offers an attractive compensation and benefits plan including:
    • Competitive Salary
    • Commissions
    • Medical Benefits
    • Dental Benefits
    • Vision Plan
    • Life Insurance & LTD
    • 401K Investment Plan
    • Paid Holiday's
    • Paid Vacation Time
    • Paid Float Day's
    • Paid Sick Leave
    • High Performance Work Environment
    • Discounted insurance through our Townsend Insurance division for home, auto, renter's and recreational vehicles.
    • Pre-tax Flexible Spending Account (FSA) for medical or dependent care
    • Group rates for elective insurance benefits - Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental.
      Required Skills and Experience:
      • High School Diploma (or GED)
      • Experience in a Call Center Environment or equivalent (minimum 1 year)
      • Microsoft Office Suite (MSWord, MSExel, MSOutlook)
      • Strong Written and Verbal Communication
      • Available Monday through Friday 8:00 - 5:00 pm with rotating weekends
        Preferred Skills and Experience:
        • Salesforce (helpful but not required)
          Job Type: Full-time
          Benefits:
          • 401(k)
          • Dental insurance
          • Employee discount
          • Flexible spending account
          • Health insurance
          • Life insurance
          • Paid time off
          • Vision insurance
            Schedule:
            • 8 hour shift
            • Monday to Friday
            • Weekend availability
              Supplemental pay types:
              • Commission pay
                Education:
                • High school or equivalent (Preferred)
                  Experience:
                  • Customer service: 1 year (Preferred)
                  • Call center: 1 year (Preferred)
                  • HVAC office: 1 year (Preferred)
                  • Microsoft Office Suite: 1 year (Preferred)
                  • Salesforce: 1 year (Preferred)
                  • Upselling: 1 year (Preferred)

Keywords: Mj3 Partners, Inc., Lowell , Customer Service Representative, Sales , Georgetown, Massachusetts

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