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Member Service Representative, FT - Lowell, MA

Location: Lowell
Posted on: May 19, 2023

Job Description:

Job Details

Job Location
Lowell Branch - Lowell, MA


Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service and to help our members make smart financial choices.

Come join us as a Member Service Representative where under the direction of the Assistant Branch Manager, the Member Service Representative will demonstrate a broad understanding of deposit and consumer loan products and services and is able to perform various duties related to the efficient account opening, originate of consumer loans, and accurately and efficiently processing member data. In addition, builds member relationships with an emphasis on financial education, through knowledge and understanding of all credit union products and services.


  • Actively engages in the relationship-building process by identifying potential financial needs for members and makes appropriate referrals of products & services such as savings, checking, credit/debit cards, internet/mobile banking, consumer loan products, etc.
  • Educates and offers member Life and Disability insurance & GAP insurance protection on their loan
  • Understands and maintains a working knowledge of all credit union deposit and loan products and can identify appropriate products to best meet member needs.
  • Performs routine transactions such as account opening, originating consumer loan applications, basic deposit/loan transactions accurately and efficiently; assists in balancing the department at the end of the day.
  • Performs all functions of a Teller; performs individual settlement procedures and balances cash drawer daily; conducts end of day balancing.
  • Communicates loan decisions to members; facilitates the disbursement of funds for personal, auto, and loans secured by collateral
  • Collaborates effectively with team members to maintain high-quality member service and efficient department operation; Establishes and maintains a good working relationship with all credit union personnel.
  • Takes responsibility for addressing member questions/concerns and refers issues that exceed authority to appropriate personnel.
  • Signs treasurer checks and conducts wire transfers within authorized limits.
  • Adheres to all branch processes, procedures, and compliance regulations including member identification and confidentiality policies.
  • Understands and supports branch metrics that are used to measure success.


    High School Diploma or GED plus specialize coursework; 2-4 years of related experience; or equivalent combination of education and experience. Cash handling experience and ability to cross-sell credit union products are also required. Strong member relations and effective communication are essential.

Keywords: JEANNE DARC CREDIT UNION, Lowell , Member Service Representative, FT - Lowell, MA, Sales , Lowell, Massachusetts

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