Customer Success Associate (Sales)

Company: Alignable
Location: Boston
Posted on: June 2, 2025

Job Description:

Who we are:At Alignable, we believe that small businesses are stronger together. Our mission is to empower business owners to harness the full potential of their networks by creating a trusted online platform where authentic relationships thrive. We know that success in business isn't just about what you know-it's about who you know and how you support each other.Alignable is a remote-first, mission-driven, Series C (and profitable) growth-stage startup dedicated to helping small businesses gain a competitive edge. Small businesses fuel our communities, creating jobs, driving innovation, and bringing unique character to every neighborhood. Yet, too often, they operate in isolation, struggling to find the right customers, partners, and resources. We're changing that.As the largest business networking platform in North America, Alignable connects over 9 million business owners across 30,000+ communities, making it easier to build trusted relationships that drive real business growth. When entrepreneurs join Alignable, they gain access to:AI-powered smart networking that connects them with the right partners and customersTrusted referrals and recommendations to help grow their businessExclusive industry insights to navigate challenges and stay aheadA supportive community where they can learn, collaborate, and thriveBy fostering genuine, high-value connections, Alignable helps small business owners break through barriers, find new opportunities, and grow with confidence.In a world where small businesses face constant challenges, Alignable is where entrepreneurs come to connect, learn, and succeed-together.If you're looking for a company where your work will have real impact-helping millions of small business owners thrive-let's talk.What you will be doing:As a Senior Associate, Customer Success (Sales), you'll work at the intersection of customer onboarding and retention, playing a vital role in ensuring our paying members find immediate value from Alignable's platform and advertising products.Reporting to the Head of Ad Product Sales, you'll lead the onboarding experience for new customers, helping them complete critical setup milestones such as building out their profiles, creating standout ads, and engaging with their sponsorships. You'll also serve as a key point of contact for members at risk of churning-reaching out via phone or video chat to identify concerns, reinforce value, and ultimately save revenue.In partnership with the sponsorship team, you'll help recover failed payments and resolve customer-facing issues quickly and empathetically. You'll also support ad strategy efforts, verify member profiles, and contribute to event programming to drive deeper engagement. Throughout all of this, you'll track member insights and share them across the organization to improve our platform, communications, and services for small business owners.What success looks like:

• Consistently achieve a monthly sponsor save goal of $5K+ in monthly recurring revenue (MRR) by identifying at-risk customers early and driving meaningful retention conversations
• Successfully onboard 90%+ of new paying members within 7 days by guiding them through critical setup milestones and demonstrating the value of Alignable's ad products
• Expand active clients by $2,500 MRR per month
• Host engaging weekly Office Hours sessions, maintaining an average satisfaction rating of 4.5+ while driving product adoption and customer confidence
• Partner closely with Customer Success, Product, and Ad Sales teams to surface member feedback, share insights, and drive platform improvements
• Build trust through clear, empathetic communication-simplifying complex ideas to help small business owners succeed
• Take full ownership of customer challenges, acting as a cross-functional problem-solver to resolve issues and deepen engagement
• Approach each day with a proactive, solutions-focused mindset-spotting and addressing potential churn risks before they escalateWhat you will bring:
  • 2-4 years of experience in customer success, sales support, or account management
  • Strong phone presence, empathy, and communication skills with a "customer first" mindset
  • Proven ability to guide customers through onboarding and resolve retention risks effectively
  • Familiarity with tools like Zendesk, Airtable, Stripe, and HubSpot is a plus
  • A growth mindset and comfort operating in a fast-paced, high-impact environment
  • Passion for small businesses and a genuine desire to help people grow and succeedWhy Alignable?
    • Advocacy & Encouragement:They make our online communities great, but they also make Alignable a great place to work. Our culture is dynamic, supportive and offers tremendous opportunities to grow your career together with the business. We offer autonomy, ownership, mentoring and flexibility. Every one of our employees and co-ops can directly point to how they've made a major impact on the business.
    • Equity, Diversity & Inclusion: At Alignable, we celebrate the diversity of the small business community - and in our team. We value the unique perspective you'll bring to strengthen our mission of helping small businesses thrive and are committed to maintaining an inclusive and respectful culture that fosters creativity and innovation from everyone.
    • A remote-first organization, Alignable launched in 2014 and is venture-backed by Mayfield fund, Recruit Strategic Partners, and other leading strategic investors. Our leadership team also consists of startup veterans from Invisalign, Constant Contact, Vistaprint, and Audible.What we offer:
      • Smart, supportive co-workers
      • Competitive compensation
      • Equity
      • Health, dental, and vision insurance
      • Unlimited vacations (mandatory 2-week consecutive break annually)
      • Virtual working environment
      • Flexible working hours
      • Paid Parental leave
      • Professional Development Program
      • 401(k)Alignable is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Keywords: Alignable, Lowell , Customer Success Associate (Sales), Sales , Boston, Massachusetts